Manu Rainforest Peru - Terms & Conditions

Thank you so very much for choosing Manu Rainforest Peru!We are excited to take you on an amazing journey to the Manu Rainforest and beyond! Before we go, here are a few things you should know!

Keep in mind while we try to make you feel like home and part of our family, you are in Peru! So services, schedules and products can be very different than in your home country. We strongly suggest you read the following carefully:


CONTRACTS AND BOOKINGS WITH MANU RAINFOREST PERU
To make a reservation, please send us an email to check the availability of the service and receive customized booking forms.
Note: From time to time our emails that filtered into your spam - if you wrote to us and have not received a response; it is quite likely that the emails are in your junk mail. (I almost always respond within 48 hours). If you haven’t heard from us, please, check you spam!


To book a tour, a deposit of 30% with 30 days in advance is required. The other 70% must be paid 10 days before the first day of the tour. If you are here in Cusco we recommend coming directly to the office (we are open from 09:00 A.M.-18:00 P.M.)


The payments must be deposited in our bank account. Please refer to the banking data with Manu Rainforest Peru before sending payment and return to consult with us before sending any currency that is not US Dollars.


We also accept payments through deposits in the system of secure payment by VISA online. If you use this method, please also add a percentage (5%) that pays VISA charges for their services. You must inform us of payments made via email.


CANCELLATIONS AND RETURNS:

You can cancel a tour, package or tour anytime however the person who purchased the service. Must send us a notification in writing of cancellation. The following scale will apply to cover administrative expenses and services prepaid by us:

  • If the cancellation is received 34-16 days before the estimated date of arrival to the first destination on your itinerary, the refund will be subject to a penalty of 30% of the total cost of the tour or package.
  • No refund shall be given if: the notification of cancellation is received within 15 days prior to the estimated date of arrival to your destination, you do not show up, you do not submit notification, or you cancel during the trip.
  • In case of Machu Picchu: No refund will be given for train tickets, tickets, or hotels that have been issued as part of the tour, package or trek you are cancelling.
  • During high season, Manu Rainforest Peru reserves the right to modify the cancellation policies, in the event that our providers apply additional penalties to the already mentioned above.

You can change the name of your reservation or transfer it to another person only for the following reasons:

  • Personal illness, illness of a close relative or force majeure.
  • The purchaser or the person who will be transferred to the booking, pay the full amount of the services before that transfer is authorized by us and that the transfer meets all the conditions of the tour, package or trek booked.
  • Notification of transfer of name should be sent in writing 28 days before departure, together with details of the person who will be taking his place.
  • The transfer is subject to any additional charges that might be incurred by Manu Rainforest Peru.

CANCELLATION BY MANU RAINFOREST PERU:
If the number of passengers for groups or individual is not completed as stipulated in the quote, there are the following possible options: cancel departure and offer the total of paid refund, or apply a supplement with the prior approval of the passenger to continue with the departure.


ALTERATIONS MADE BY YOU:
We will do the best we can to accommodate you if need to make changes to the trip after the confirmation, which will be subject to cost charged to you.


ALTERATIONS MADE BY MANU RAINFOREST PERU:
We reserve the right to modify the route taking into consideration the best for our passengers. We are not responsible for delays or cancellations caused by force majeure or any cause that is beyond our control, such as an event of nature.

Occasionally we have to make some changes (including price change) due to cancellations of trains, tickets or hotels ticket, and change of route or by force majeure. Forces greater which are beyond our control are circumstances which entail consequences, neither we nor our suppliers can avoid. Examples of force majeure: earthquakes, river conditions and conditions of roads, strikes, natural disasters, fire or adverse weather conditions such as heavy rains.


TRAVEL INSURANCE:
Travelers are strongly advised to purchase trip cancellation insurance, which will reimburse the cost of air tickets and other non-refundable trip payments. International medical, baggage loss, and delay insurance are also recommended. Manu Rainforest Peru assumes no liability for lost or stolen personal belongings.


BEHAVIOR:
If you are participating in a tour group, you must comply with the instructions of the guide or our representative, especially in matters related to the security of the group. Our guide or representative has the right to ask any passenger to leave the group if they do not follow safety standards, for the sake of themselves and the other members of the group.


RATES FOR CHILDREN
It depends on the service. Please ask for a quote.


EXPENSES NOT INCLUDED IN OUR SERVICES:
Some meals, except where specified. Tips for Driver, guides, Cook, motorists and crew. Personal expenses such as: laundry, liquor, beverages, telephone calls, etc. The national and international airport departure taxes.


MEDICAL AND HEALTH:
Guests should be in good physical health in order to be able to make the most of their jungle tour. Exploring the area involves the use of small, motorized canoes and at times may include some wet landings. Daily excursions may include walking on irregular terrain, and getting in and out of the skiffs occasionally requires some physical effort. Walking excursions may last up to three hour. Malaria and yellow fever vaccinations are not required for Peru bound travelers coming into the Amazon region, but are recommended. If a customer has any questions, please ask us so that we can advise you on the service to hire. In the case of passengers with particular challenges, to confirm destinations have accessibility please consult directly with the Manu Rainforest Peru team.


Travel in Peru: MANU RAINFOREST PERU operates in regions where standards of accommodation transport and even toilets! can vary greatly and probably won’t resemble what you would normally have back home. We do try our very best to get you out and have an awesome time on a schedule that maximizing the time you have with us! Our clients who had amazing trips tell us the secret is flexibility, patience, broad-mindedness, and some laughter! It’s an adventure after all! So please understand that changes may be made without notice due to circumstances or occurrences beyond our control for example road blocks by demonstrations or landslides, floods, political emergencies etc. (Force Majeure). By booking any of our tours & treks you agree to allow MANU RAINFOREST PERU to make necessary changes without liability.


Force majeure
Force Majeure is any event that MANU RAINFOREST PERU cannot even with all due care foresee, control or avoid. This covers events such as war or threat of war, riot, civil strike, terrorist activity, industrial dispute, disease, natural disasters, adverse weather conditions, fire or all similar events beyond our control. In this case, MANU RAINFOREST PERU will not accept liability and reserves the right to change, postpone or even cancel trips. (this is a last option of course!)


Incremental charge in case of protests or strikes (Force Majeure):
In the event of a protest or strike (not uncommon in Cusco) it may be necessary to leave a day or even two days earlier than scheduled so that we are able to comply with other services. In this case there may be an additional costs involved for lodging, transportation or meals, depending on the situation. Manu Rainforest Peru makes every effort so that these changes have minimal or no additional cost. For this reason, planning a couple days after your trip will provide you with a cushion of time in case we are delayed.


Strong rain in the jungle
If it rains a lot for several consecutive days, the road will become unstable, this could happen in rain season (December to March) though it could occur at any time of the year as its normal the jungle, in this case our jungle guide can assess the case and make decisions based on your safety. For example, wait a few hours in the case that the river is high and strong, or have to transfer to another vehicle in the event that there is a collapse in the road; or spend the night in the nearest local shelter until bad weather passes. Extra costs associated are not included in the trip price, so please plan accordingly and bring extra funds just in case.

On the other hand situations like these can happen without warning. Demonstrations and protests, often in response to local labour or social problems, occur regularly in all South America, and, Peru is no stranger. National strikes can occur with little or no notice, and can cause interruptions in the roads leading to our destination and may mean making changes in the itinerary. Manu Rainforest Peru makes every effort so that these changes have minimal or no additional cost.


Risks
By booking any of our adventure trips you assume the risks associated with personal accidents, medical emergencies, air travel problems etc. For these treks, MANU RAINFOREST PERU can accept no responsibility.


Travel insurance
We strongly advise you to take out travel insurance that covers accidents, medical expenses (including rescue and air ambulance) and emergency repatriation. We also recommend that it covers cancellations and loss of luggage. You can use a travel insurance comparison website to search and compare over 250 travel insurance plans to find the best policy to best suit your needs.

Once you have purchased travel insurance, please forward a copy of the insurance company name and policy number by email or bring the information when you come in to our office.


Group Trip Harmony
When traveling on a group trip, you'll be exposed to all the pleasures and perhaps some of the frustrations of travelling in a group. Your fellow travelers will probably come from all corners of the world and probably also of various age groups. We ask you to understand the varying needs and preferences of your group; sometimes patience is required with fellow travelers for the benefit of the experience of the journey of all. Remember also that you have responsibilities to the group. If prompted that it is somewhere at some time, be sure not to leave waiting for the rest of the group. We have found again and again that the best trips we operate are those in which the dynamics within the group works well; This requires a little effort on your part. Due to privacy reasons, we cannot provide you details of contact or any personal information about fellow travelers who booked their trip before departure.


Individual travelers
Our group trips are designed with shared accommodation so there are no single supplements added to our trips. Individual travelers share accommodation with traveler(s) in the group of the same sex. However, should you require your own private room we can arrange it at your cost.


RECOMMENDATIONS
Acclimatize! Spend some time adjusting to high altitude (above 3000 meters / 9842 feet – in Cusco or another high altitude area for a minimum of 2- 4 days before undertaking your trip. At minimum altitude sickness can cause discomfort, but for some it can be dangerous! Stay in a nearby town like lovely Pisac or Urubamba first and slowly move up to Cucso to get used to it! Drink plenty of fluids, eating food high in carbohydrates, and avoid cigarettes and alcohol. For symptoms our local remedy is drinking coca tea (ancient traditional leaf) which we can offer on the trip. Some hikers have recommended Diamox but check with your doctor before taking it. No one will have a fun trip with a sick passenger, so please take care! Plan time before and after your trip for whatever may happen and enjoy it. Arrive in Cusco or a nearby town 48 hours or more before departure and leave a couple days after to stay around Cusco. As mentioned, conditions are unpredictable and may mean changing departure and return to an earlier or later time, not to mention the many incredible sights to take in in the area.


MANU TOURS

Posada Manu Rainforest

Posada Manu Rainforest

Robles Tree House

Robles Tree House

CUSTOM TOURS

To give your adventurous spirit a breath of fresh air from the day to day humdrum, Manu Rainforest Peru offers a large selection of destinations at the best prices. If what you’re looking for is an irresistable and unique offer for Machu Picchu, Mountain Arcoíris, or Manu National Park, we can custom design a trip for you. Whether you want to relax while enjoying a few days in Cusco, or take a power hike up in the nearby Andes, we have a wide selection of hikes, circuits, and jungle tours and trips! We can design it for either short or long stays. Leave it to us to provide you with an amazing trip the way you like it. We are certified experts in the Cusco, Manu and Machu Picchu area and can help you decide the best options for your trip based on your tastes, time and weather.

Manu Rainforest Tour & Rainbow Mountain 5 days

Manu Rainforest Tour
Rainbow Mountain 5 days

Manu Rainforest Tour & Machu Picchu 6 days

Manu Rainforest Tour
Machu Picchu 6 days

Manu Rainforest Tour & Laguna Humantay 5 days

Manu Rainforest Tour
Laguna Humantay 5 days

MANU RAINFOREST ADVENTURES BY ROAD

Manu Rainforest Peru has designed some of the most affordable trips to the Amazon on the market. You’ll be visitng the highlights without missing out on service. We guarantee your satisfaction. With a Manu rainforest adventures by road, we’ll supply you with the essentials..Our trips will show you the highlights without all the frills. Our trips don’t have fixed dates, so you have flexibility to chose when to start your trip. It may also be posible to join a group already going, don’t feel shy to ask! A new way to enjoy an eco-tourism trip in the Peruvian Amazon Rainforest. An eco-tour that will allow you to learn about the Amazon jungle in an unforgettable experience, combining trekking, tubing adventure, wildlife and many other different activities surrounded by the amazing rainforest and the comfortable Manu Rainforest lodges.

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